Support Comparison

Support Features Comparison

Self Managed Core managed Fully Managed
Fully Managed Network Infrastructure
Fully Managed Hardware
Personal Account Manager
Dedicated Billing Contact
Proactive server support
System Level Health Monitoring and Graphing
99.9% uptime SLA
Installation and Full Support of Core Software Package
Core Operating System Updates & patches
Security Enhancements
Full Web Server Support including Apache (Linux)
60 Minute Initial Response Time Guarantee
Proactive Response & Restoration of Monitoring Events
Virus and Spam Protection
Free External Migrations*
Best Effort Third Party Application Support
Full Control Panel Support
Control Panel Updates and Patches
Monthly security scanning
Monthly security report and fixing
*Restrictions Apply

For questions or custom support plans please start a live chat with our support agents.

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